Informal Resolution

Most academic grievances can be resolved through the two, sequential steps described below:

• The student should be encouraged to take the initiative to meet with the instructor to resolve the issue. More than one meeting may be required to enable either the student or instructor to gather relevant data or materials. Every effort should be made to resolve any concerns at this level, as instructors have the ultimate responsibility for grades in the courses they teach.

• If the student does not accept the outcome of the meeting(s) with the instructor, or if the student elects to not contact the instructor, the student should then contact his/her advisor for assistance. (If a campus or program does not assign an advisor to students, the campus’s grievance procedure as detailed in the Student Handbook must identify the position that will act on the student’s behalf.) The student shall take this step promptly, preferably within one week of the recognition of the grievance. Assistance by the advisor may take a number of forms, including additional clarification to remedy miscommunication or misunderstanding. The advisor may also act as an advocate or neutral intermediary with the instructor. If matters are still unresolved to the student’s satisfaction, the Formal Resolution policy described below is in order.